Milton Keynes Bin Chaos with Maggots and Missed Collections

Milton Keynes is experiencing a waste management crisis, with thousands of bins going uncollected each week, leading to complaints about maggot infestations and unpleasant odours.

A staff shortage at the waste management company Suez has resulted in significant disruptions to bin collections across the city. Over the past three to four weeks, residents have had to deal with uncollected waste as a result of a staff absence rate of 10-15%, according to city councillor Jennifer Wilson-Marklew.

Councillor Wilson-Marklew explained that the waste collection service typically operates under the assumption that six crews may be unavailable at any time. However, the current situation has doubled that number to twelve, significantly affecting collection schedules. The recent hot weather has exacerbated the problem, making it challenging for the crews to work efficiently in the heat.

Suez, the company contracted to handle waste collection, stated that the combination of staff sickness and the peak summer holiday period has created "exceptional circumstances" that they are striving to resolve.

"We're experiencing some delays due to these factors," said John Wrigley, regional director at Suez. "We appreciate the residents' patience and are bringing in additional resources to minimise disruption."

Councillor Wilson-Marklew, who serves as the Labour cabinet member for public realm, highlighted the frustration among residents. Many householders are discovering maggots in their bins, and the smell from uncollected waste has become unbearable.

Challenges with Green Bin Collection

The issue has been particularly pronounced with green bins used for food and garden waste, which have been given lower priority despite increased volume due to summer gardening activities. This service is free and not legally required, which makes it more challenging to prioritise during staffing shortages. Councillor Wilson-Marklew noted that some families are concerned about not being able to store a month's worth of recycling if those collections are missed instead.

Since September 2023, Milton Keynes has implemented a new system involving four different wheelie bins for various types of rubbish, recycling, and garden waste. While this system aims to improve recycling rates and waste management, the current staffing issues have tested its effectiveness.

Despite the significant and unanticipated sickness rates, Councillor Wilson-Marklew praised the dedication of the staff who are on duty, noting that they are "working really hard." Suez is actively responding to the situation and collaborating with the council to minimise the impact on residents.

Residents are advised to leave their bins out for a second day if a collection is missed. If the bins remain uncollected, they should be taken in until the next scheduled collection day.

John Wrigley from Suez apologised for any inconvenience caused and assured residents that the company is working hard to resolve the issues. He also expressed gratitude to the crews who continue to work diligently despite the challenges.

Milton Keynes Council and Suez are committed to bringing in "additional resources" to address the situation and restore regular waste collection services as soon as possible.